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RWE
Data Collection – GameOn Driver
Contents
1. Telemetry [Jump to]
2. Opt-In Data Collection Program [Jump to]
3. Check my status/Opt-Out of the Data Collection Program [Jump to]
4. Can I opt out of Telemetry data? [Jump to]

Telemetry

To help make GameOn better for you and others, there are a range of data we collect anonymously – called telemetry. This is data that is in no way tied to you and helps us in building GameOn Driver. An example of telemetry that we collect anonymously includes:

  • How many times you access a certain page in the control panel.
  • How many times you turn on or off a setting in the control panel.
  • How often you interact with certain elements in the UI.
  • How often you open the In-Game overlay.

And obviously we are able to tell certain anonymous data pertaining to the system that you are using. Since the GameOn driver is tailored to hardware requirements, we are able to tell (based on which version you install):

  • Which brand of CPU (but not which type) that you are using.
  • Which brand of GPU (but not which type) that you are using.
    • We can also tell if you’re using a GTX 10, 16 or RTX series graphics card, but not which one exactly or the particular card manufacturer.
  • Which version of Windows 10 you are using (64 or 32 bit OS).

Opt-In Data Collection Program

You will also have the option when installing the GameOn Driver to opt-in to our data collection program. This is a program that allows you to share more information with us than the information we collect as a part of our telemetry data. The focus of this program is for us to know more about the way the application works for the end user, which includes crash reports that allow us to see more accurately where bugs may be. This has helped us fix bugs in the past.

The information we collect as a part of this program is not completely anonymous, which is why it is strictly opt-in. The data we may collect, includes:

  • Which exact CPU and GPU you are using, including VRAM, Manufacturer and driver version.
  • Which build of Windows 10 you are using.
  • Full crash reports as generated by the application and stored in the Program Directory\DriverData\Crashes\ folder.
  • Games you are playing most often as detected by GameOn, Discord, Windows Game Mode and NVIDIA Geforce Experience.
  • Which settings you have turned on or off at any given time.
  • Time spent within the GameOn Control Panel
  • And more…

This data is also linked to your Ryan Walpole Enterprises account that is used to sign into the application, so that we can verify that the data integrity. There are also some things you should know:

  • We will never sell this information to advertisers or other third parties.
  • This information is purely for assessment on how we could better service updates to the end user.
    • For example, if users spend an average of 5 minutes in the settings to enable one setting where we believe they may be having a hard time finding it, we may use this data to improve the user interface to put the setting in a more convenient place. We used data similar to this to clear up the settings app and introduce the tabbed design.
  • The only time we will publish this data as individual data or as a whole, we will never include your account information.
  • When we publish this data as individual or as a whole it is for the sole purpose of improving the application.

Check my status/Opt-Out of the Data Collection Program

Depending on what version of the application you are using (earlier versions don’t have as intuitive of an interface) there are multiple ways to opt-out of the data collection program.

For versions v190203 and earlier:

  1. Open File Explorer and navigate to:
    C:\Program Files (x86)\RWE\GameOn\Driver\
  2. Run the application “datacol.exe”
  3. Follow the prompts to opt-out of the data collection program.

Note: if you are not already opted-in, the steps will be how to join the program and not how to opt-out.

For versions v190204 and earlier:

  1. Open the GameOn Control Panel
  2. Go to the Settings page.
  3. Click on “Data and Telemetry”
  4. Check your Opt-In status. If the status is ‘Part of the Opt-In program’, continue to the next step. If it is ‘Not part of the Opt-In program’ then you do not need to continue – you are not opted-in.
  5. Click “Opt-Out of the Data Collection Program”
  6. Follow the prompts to opt-out of the data collection program.

For users on macOS:

For versions 190103 or later:

  1. Open the GameOn Control Panel
  2. Navigate to the Settings Utility
  3. Select Privacy
  4. Select Data Collection and Telemetry Data
  5. Check your Opt-In status. If the status is ‘Part of the Opt-In program’, continue to the next step. If it is ‘Not part of the Opt-In program’ then you do not need to continue – you are not opted-in.
  6. Click “Opt-Out of the Data Collection Program”
  7. Follow the prompts to opt-out of the data collection program.

For versions 190102 or earlier:

The Opt-In Data Collection Service was not available for macOS users until version 190103.

For users on GameOn Legacy edition:

  1. Open the GameOn Control Panel
  2. Go to the Settings page
  3. Click on “Open GameOn Directory”
  4. Run the application: “datacol.exe”
  5. Follow the prompts to opt-out of the data collection program.

Note: if you are not already opted-in, the steps will be how to join the program and not how to opt-out.

Can I opt out of Telemetry data?

At this time you are not able to opt-out of supplying telemetry data to Ryan Walpole Enterprises. If you are not comfortable supplying telemetry data, we recommend you uninstall the application. Because telemetry data being collected is a part of the Terms of Service and License Agreement, we are not required to ask your permission to opt-in to telemetry data. By agreeing to the Terms of Service and EULA, you are agreeing to supply telemetry data. Because this data is anonymous, non-traceable and vague at best, we don’t see an issue with collecting it from our users as a part of the application in it’s intended use. This data is helpful for us to improve the application.

We offer an opt-out service for the Data Collection program because it is not anonymous and traceable and contains data that some may be uncomfortable sharing. We are very transparent about our telemetry data service and what we aim to achieve from it.

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